Oliver Wyman works with the world’s leading travel and leisure companies, including resort, airways, passenger rail and bus operators, theme parks, cruise operators, gaming and lottery firms, tour operators and travel businesses, airports, rail stations, and concessionaires, as well as personal equity corporations. Our intensive suite of companies are supplied on subscription and consequence-based mostly models, in a shift away from the legacy FTE model, to minimize general value of conducting enterprise. They work in tourism and the journey trade, in organising numerous occasions or in sports and well being centres. As the global demand for journey and leisure services grows, the industry must keep up with customer expectations in a digitally connected world.
The World Journey and Tourism Council hosts the annual Tourism for Tomorrow Awards, which acknowledge enterprise leaders in sustainable tourism and wonderful examples of environmental finest comply with. That’s why new players are gaining ground on the expense of conventional travel corporations that still send emails with vouchers and a customer support quantity to name if there’s a problem.
Motels provide accommodations, meals, and personal providers for the touring public. Corporations have additionally signed The Variety in Hospitality, Journey and Leisure Charter to point out their dedication to move the diversity and inclusion dial – visit the WiH2020 web site to search out out more and signal up to the charter. EXL’s travel and leisure consultants assist drive transformation by digitizing operations and embedding analytics at each step of the shopper journey.