Oliver Wyman works with the world’s leading journey and leisure firms, together with lodge, airlines, passenger rail and bus operators, theme parks, cruise operators, gaming and lottery corporations, tour operators and travel companies, airports, rail stations, and concessionaires, as well as private equity firms. The problem is that the pursuits of the totally different firms in the travel ecosystem are usually not aligned with the pursuits of the shopper. Tourism and leisure includes all the financial and social activities related to travelling experiences, recreation and the enjoyment of free time. Corporations that have achieved success within the journey and leisure trade lately are virtually all driven by e-commerce.
Providing unparalleled knowledge of the Journey & Leisure buyer journey, EXL knows how and where to implement digital options for a richer, extra built-in consumer expertise. Regardless of these and different negatives, nonetheless, tourism, recreation, and leisure activities require frequent air service, and flying remains the easiest way to schedule vacation breaks from the entanglements of on a regular basis life.
WNS’ suite of Journey TRAC solutions allow travel and leisure companies to digitize their business process transformation, delight prospects with superior experiences, maximize operational efficiencies and ensure a wholesome backside-line. South Quay Journey & Leisure is a part of the Cruise & Maritime Journey & Leisure Group. The travel and leisure industry is experiencing an unprecedented period of change and growth.