Oliver Wyman works with the world’s leading journey and leisure firms, including hotel, airlines, passenger rail and bus operators, theme parks, cruise operators, gaming and lottery companies, tour operators and travel companies, airports, rail stations, and concessionaires, in addition to private fairness companies. All through your coaching, you observe your language and communication expertise (Dutch, French, English and German), you work on your information of economic topics, you change into a crack in tourism and you might be crammed for the varied, ever changing – however tremendously fascinating – touristic industry. Customer support – each service and sales – is part of that experience.
Stricter environmental rules, talent management and the need for getting into new markets are merely among the many imperatives for journey and leisure corporations. Added to those specialised leisure actions are the various packaged junkets put together by the airline and vacationer industries to draw short-time period vacationers with every week or less of leisure time for fully organized getaways at resorts.
One factor all leisure and tourism careers have in frequent is a concentrate on people, hospitality and customer service. From luxe adventure lodges to intimate inns to grand metropolis inns, these are the planet’s greatest locations to remain. Giambrone can assist hotel management companies, tour operators, cruise and ferry homeowners, charterers, airlines and lots of different sections with the assorted divisions of this industry.