Everything you need to know about Marriott’s guarantees
Let’s face it — hotels don’t always honor their published benefits. And if you have a long-anticipated hotel stay, it’s no fun when things don’t go right. Marriott is one of the only hotel companies to publish guarantees and fixed compensation amounts on its website. You may be entitled to compensation if something goes wrong and your hotel can’t honor your reservation or guaranteed benefits. Here’s what you need to know about Marriott’s published guarantees and compensation. Ultimate Reservation Guarantee Only Titanium and Ambassador elite members receive reservation guarantees at St. Regis properties. KYLE OLSEN/THE POINTS GUY It’s no fun getting “walked” from a hotel. If you make a reservation and the hotel can’t honor it when you arrive, you may be entitled to compensation under the Ultimate Reservation Guarantee. Luckily, in over 500 nights in Marriott properties, this has never happened to me, though it happened to another TPG[…]
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